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Hellabrunn Zoo has two service centers, one at each entrance of the zoo. Here you can receive general information about the zoo, visitor experiences, gift vouchers, annual passes and animal sponsorships. Our service team will be happy to assist you. We are open seven days a week, 365 days a year.
Opening hours and telephone availability of the Service-Centers*:
You can visit us 365 days a year (including all public holidays).
Summer: 10 am - 6 pm**
Winter: 10 am - 5 pm**
Please note that our two service centers do not open before 10:00 am and close at 5:00 pm in winter and at 6:00 pm in summer.
*The Flamingo Service Center is closed on Tuesdays and Wednesdays except during Bavarian school and public holidays.
**The change in seasonal opening hours usually occurs after the weekend the clocks change.
You can reach us by phone Monday to Friday from 10 am to 5 pm at +49 (0)89 62508-0.
Admission: Tickets, Annual Passes, and Gift Vouchers
Through our order form, you can conveniently purchase advance tickets for day admissions or gift vouchers for annual passes or zoo experiences (guided tours, children’s birthday parties, rendezvous). These will be sent to you by mail after payment has been received, which may take a few working days. The minimum order value is €30.00, including a service fee of €3.00.
At the ticket counters, you can pay for admission, your animal park experience, and gift vouchers in cash, by debit card, or by credit card during our opening hours.
Our advance tickets with QR or bar codes, as well as vouchers for annual passes, are valid for three years after the year of purchase. After expiration, redemption is possible by paying an additional fee. Please also note the information printed on the tickets or vouchers.
For example, a voucher purchased in 2025 would be valid until the end of 2028.
The small family day ticket, priced at €25.00, includes one parent and their own children aged 4 up to and including 14 years, or children living at the same postal address, or one grandparent and their own grandchildren aged 4 up to and including 14 years.
The large family day ticket, priced at €45.00, includes both parents and their own children aged 4 up to and including 14 years, or children living at the same postal address, or both grandparents and their own grandchildren aged 4 up to and including 14 years.
Hellabrunn offers free admission to all visitors on their birthday. Please present a valid ID at one of our ticket counters at the entrances.
- Our annual passes are non-transferable.
- Annual passes presented at the entrance that belong to another person will be confiscated without replacement and permanently blocked from further use.
- Our annual passes are valid for 365 days from the date of issue.
- You can purchase vouchers for all types of annual passes either on-site or online.
Types:
- Annual Passes for Children: For children aged 4 up to and including 14 years. Currently available for €34.00.
- Annual Passes for Students, Pupils, Seniors, People with Severe Disabilities (up to a disability degree of 90, with valid ID), and Holders of a valid “München-Pass”: Proof of eligibility must be presented in its original form (not digitally). Currently available for €56.00.
Children aged 4 up to and including 14 years cannot be added to discounted annual passes as part of a family annual pass (parents/grandparents). - Annual Passes for Adults or Persons aged 15 and over. Currently available for €69.00.
- Small Family Annual Pass: Includes one parent and their own children (aged 4 up to and including 14 years) living in the same household, or one grandparent and their own grandchildren aged 4 up to and including 14 years. Currently available for €69.00.
- Large Family Annual Pass: Includes both parents and their own children (aged 4 up to and including 14 years) living in the same household, or both grandparents and their own grandchildren aged 4 up to and including 14 years. Currently available for €138.00.
You can find more information about ticket purchases here.
With your annual pass, you receive a 10% discount at all dining venues operated by Marché International — specifically at Pizzeria & Café Flamingo, the Tierpark Restaurant, the Village Shop, and the Beer Garden in the Mühlendorf.
You can also use your annual pass for admission to special Tierpark experiences. The only exception is the “Rendezvous with your Favorite Animal” which is only available in German language.
- You can use your annual pass for 365 days after purchase or renewal. Its validity does not start on January 1st of a given year but on the date of purchase or when an annual pass voucher is redeemed.
- You can renew your annual pass up to 180 days before it expires. The validity periods will be added together.
- If you do not renew your annual pass within one year after its expiration, you will need to purchase a new one, as your data must be deleted from the system for data protection reasons.
You can purchase vouchers for annual passes in our online shop, either for display on your smartphone or for printing. Alternatively, you can order them using the order form and pay by invoice in advance for amounts starting from €30.00, including a €3.00 service fee. You can also buy them directly at our entrance ticket counters up to 15 minutes before the zoo closes.
Annual passes can be renewed or newly issued daily from Monday to Sunday between 9:00 am and 5:45 pm (summer opening hours) or 4:45 pm (winter opening hours) at the ticket offices located at the Isar or Flamingo entrances.
To ensure a smooth renewal process, all original annual passes should be presented at the ticket office. For new issues, not all family members need to be present, as we can take photos for the annual pass printing of any absent persons at a later time.
If your child or grandchild has since turned four years old, we can issue a free child’s annual pass at our service centers. This pass will have the same validity period as the parent’s or grandparent’s annual pass. Please note that for discounted annual passes, no free child’s annual passes can be issued within the (small/large) family group (parents/grandparents).
Of course, we can replace your lost annual pass. A processing fee equivalent to the price of a regular day ticket will be charged for each replacement card. Simply inform the staff at one of our ticket counters at the entrances during your next visit that you would like to have a replacement issued due to the loss of your annual pass. The process will then continue at one of our two service centers, where we’ll be happy to issue you replacement cards for the remaining validity period. It would be helpful if you could bring the duplicate copy of your annual pass application so we can retrieve your data. If you no longer have it, please bring a valid official photo ID (identity card or passport).
Our annual passes are personal, include a photo, and are therefore non-transferable. Each family member receives their own personalized annual pass with a photo.
This procedure allows children to enjoy free admission upon presentation of their own annual pass, even when visiting without their parents - for example, when accompanied by grandparents, other relatives, friends, their school class, or kindergarten group.
Annual passes presented for admission that belong to other individuals will be confiscated without replacement and permanently blocked from further use.
Advance tickets, vouchers for annual passes, and vouchers for zoo experiences (guided tours, children’s birthday parties, rendezvous).
Advance tickets for day admissions, which you can purchase in our online shop, are not tied to a specific date.
You will receive the advance tickets and vouchers as PDF files by email — to print out or show on your smartphone.
Payment options: Credit card (Mastercard, Visa)
- You can purchase day tickets in the form of advance tickets for single-day admission in our online shop - to show on your smartphone or print out.
- Alternatively, you can order them by invoice with prepayment for orders starting at €30.00 (including a €3.00 service fee) using the order form.
- Or you can buy them at our ticket offices at the entrances during your visit. If you’d like to purchase them as a gift, please come to the ticket offices at least 15 minutes before the zoo closes.
Visiting Tierpark Hellabrunn
To transport your luggage within the zoo grounds, you are welcome to borrow a handcart from us – subject to availability. You can rent one directly at our ticket counters for a daily fee of currently €5.00, with a valid photo ID required as a deposit.
Please note that reservations for handcarts are not possible for organizational reasons.
To reclaim your deposit, the handcart must be returned to the same entrance where you rented it, no later than 15 minutes before the zoo closes. Returning the cart and reclaiming your deposit after closing time is not possible, as our ticket counters will no longer be staffed.
If you need first aid, please contact a nearby zoo staff member, one of the service centers at either entrance, or one of the food service locations.
Defibrillators are available at the zoo restaurant and at the service center at the Isar entrance.
Private photo and video recordings are allowed and free of charge. For commercial purposes, a fee applies and written permission is required. You can find more information here.
Lost something?
Lost your keys, jacket or ID card? Then it’s best to go to the Service Center at the Isar entrance and ask if the item has been handed in. You can also call our Lost & Found service line or send us an email.
Found something?
Have you found something that’s likely being missed and would like to hand it in? Please drop the found item off at one of our Service Centers or give it to a Hellabrunn staff member.
Lost & Found Service Line: +49 (0)89 62508-91, Monday to Friday, 10:00 am to 5:00 pm
Email: tierpark@hellabrunn.de
In many of our restaurants and concession stands, cashless payment by debit or credit card is possible:
Able Gastronomie; Able Vanessa – Café Rhino and kiosks
Minimum amount: NONE
All cards accepted
Lechner – Kinderland and Café Mühle
Minimum amount: from €5
All cards accepted
Marché Mövenpick – Café Flamingo, village shop, beer garden, and zoo restaurant
Minimum amount: NONE
All cards accepted
10% discount with a valid annual pass
Münster – Zoo Shop
Minimum amount: from €10
Debit card, VISA, and MasterCard accepted
To the right of the ticket counters at the Isar entrance, there is an ATM operated by Stadtsparkasse München. If you are already inside the zoo, you can briefly exit through the Isar Service Center to access the ATM.
However, you can also pay without cash at most of the restaurants and zoo shops:
Able Gastronomie; Able Vanessa – Café Rhino and kiosks
Minimum amount: NONE
All cards accepted
Lechner – Kinderland and Café Mühle
Minimum amount: from €5
All cards accepted
Marché Mövenpick – Café Flamingo, village shop, beer garden, and zoo restaurant
Minimum amount: NONE
All cards accepted
10% discount with a valid annual pass
Münster – Zoo Shop
Minimum amount: from €10
Debit card, VISA, and MasterCard accepted
Your dog is very welcome to accompany you – on a short leash! However, many animals in Tierpark Hellabrunn are separated from the visitor paths only by small moats. This requires very disciplined behavior from dog owners when handling their pets. To ensure that dogs may continue to be allowed in the zoo, we kindly ask you to observe the following rules:
- Each visitor may bring a maximum of one dog into the zoo.
- Dogs are strictly prohibited on playgrounds!
- Dogs must be kept on a short leash at all times. They are not allowed inside animal houses – even if carried in your arms or transported in any other way. Dogs may also not be left unattended or tied up in front of animal houses or anywhere else inside the zoo.
- Exceptions for entering animal houses apply only to officially recognized assistance and guide dogs, whose qualification can be proven in writing and who are clearly identifiable as such by appropriate harnesses. The dog must be kept on a short leash and handled directly by the person requiring assistance.
- Important: These exceptions for assistance and guide dogs apply only to the Aquarium, the Venomous Snake House, the Tortoise, Elephant, and Rhino Houses, as well as the Trapper’s Cabin in the Polar World. For the Rainforest House, Jungle World, Giraffe House, Primate World, and the Large Aviary, we kindly ask you to refrain from entering, even with assistance or guide dogs, as encounters between dogs and our sensitive species could cause stressful reactions that compromise animal welfare. We thank you for your understanding and cooperation.
- Because a zoo visit is a special challenge for every dog, group visits by dog owners (e.g., dog training schools) are generally not permitted.
- You must always pick up and properly dispose of your dog’s waste in the bins provided.
- By the way, visiting with other animals, such as cats, is not permitted.
All the information about your visit to the zoo with children — including our playgrounds, numerous discovery stations, and other highlights for the little ones — can be found here. You can find unique event highlights in our event calendar.
Your visit to Hellabrunn Zoo should be an unforgettable experience. Please be considerate of your fellow visitors and the special needs of our animals. You can find more information here.
We recommend - in the interest of the environment - arriving by public transport. Especially on weekends, during Bavarian school holidays, and on public holidays, this should be considered due to the limited number of parking spaces at the zoo.
At numerous U-Bahn and S-Bahn stations in Munich, you will find Park & Ride car parks where you can leave your vehicle at a low daily rate and then conveniently and quickly reach the zoo by public transport.
Further information about travel options and details on the nearest Park & Ride car parks can be found here.
There are two car parks available at the zoo:
Car Park P1 is located near the Isar Entrance. It has its own parking fee system and is operated by the Bavarian Red Cross. Current parking fees range from €1.00 to a maximum of €5.00, payable at the machine with exact coins or by debit card (EC card).
Car Park P2 is located on Siebenbrunner Straße, just a few minutes’ walk from the Flamingo Entrance. The current parking fee is €6.00 per day. The daily fee can be paid at the machine using coins, debit card, or credit card (Visa, Mastercard, Amex), or alternatively via the smartphone app Easy Park (additional service fees apply). Car Park P2 operates a barrier-free parking management system by Peter Park System GmbH with license plate recognition.
Both car parks have designated parking spaces for people with disabilities.
We want Tierpark Hellabrunn to stay clean. Please help us to keep the zoo clean by using the bins provided. Many thanks.
We do not have lockers or similar storage facilities at the zoo. If you are arriving from Hauptahnhof (Munich Central Station) or Ostbahnhof (East Station), you can use the lockers available there. Alternatively, depending on availability, you can rent a pull-along wagon from one of the ticket offices to make it easier to get around with your luggage.
You can find more information about luggage storage options in Munich on the MVG (Munich Transport Company) website under the following link: https://www.muenchen.de/verkehr/oeffentlicher-nahverkehr/gepaeckaufbewahrung.html
You can find the locations of our toilet facilities on the zoo map. It is prohibited for any visitor, including children, to relieve themselves in any area of the zoo other than the toilets. Our gardeners thank you for your consideration.
- Bicycles, scooters, kickboards, roller skates, inline skates, skateboards, skating skis, Segways, e-scooters, motor vehicles and the like are prohibited for your own safety.
- Likewise, it is prohibited to play with balls, frisbees or balloons. Please do not bring such items into the zoo.
- Only balance bikes (without pedals) for toddlers are allowed.
Baby changing facilities are available at the restrooms at the Isar Entrance, the Flamingo Entrance, the zoo restaurant, the Jungle World, and the Mühlendorf beer garden. (Zoo map)
Accessibility
Hellabrunn is well worth a visit for people with disabilities. The zoo is designed to be as accessible as possible - from the pathways and accessible restrooms to the dining facilities. Special services further enhance the experience.
Go directly to
wheelchair/walker rental(only available in German language)
For visitors with limited mobility, the zoo offers the option to borrow an electric mobility scooter free of charge. To do so, the person must simply be of legal age and present an ID showing their name, age, and address. This service is provided by the Department of Labor and Economic Development in cooperation with the organization Anderwerk, in close coordination with Munich Zoo Hellabrunn and the City’s Advisory Council for People with Disabilities.
Please also note that availability may be subject to calendar-related restrictions (see details page):
Other
Due to animal health regulations imposed by the veterinary authorities and to protect our animals, the feeding of any kind of food is no longer permitted. In addition, each animal species follows a specific diet plan, which generally does not allow for external food contributions.
Food of any kind also includes chestnuts, acorns, and nuts.
We also do not accept individual Christmas trees from private individuals, as we receive unsold trees from trusted wholesalers shortly after Christmas and are therefore usually well supplied.
All current vacancies and information on internships and apprenticeships are only available in German language. Switch to German on our website and follow “Der Tierpark - Karriere”.
Our animals are only transferred to other zoological institutions. The reason for this is our cooperation in the breeding of the animals, which involves exchanges between zoos. We do not give animals to private individuals, as we do not wish to engage in animal trading.
Due to quarantine regulations, we are also unable to take in animals from private households. However, you are welcome to contact the Reptile Rescue Center in Munich. They may be able to help you find a new home for your animal.
You can find all information about the rescue center on the following website: www.reptilienauffangstation.de
If you want to help an injured animal, there are various institutions you can contact:
- Reptilienauffangstation: http://www.reptilienauffangstation.de
- Tierschutzverein München: http://www.tierschutzverein-muenchen.de
- Tierrettung München: www.tierrettungmuenchen.de
- Tierfreunde Schwabmünchen und Umgebung: https://www.tierfreunde-schwabmünchen.de
- Tierheim Roth: http://www.tierheim-roth.de
